Oh no... I'm Worry~

Yesterday..

Yesterday, all my troubles seemed so far away.
Now it looks as though they’re here to stay.
Oh, I believe in yesterday.

Suddenly, I’m not half the man i used to be,
There’s a shadow hanging over me,
Oh, yesterday came suddenly.

&&&&&&&&&&&

Hurmmm.... MOOD: HAMPA...

Dipagi yang hening ini...

Termenung seketika mengingat kembali peristiwa semelam...

Saya dipilih oleh CLASSMATE utk wt role play sebagai seorang CSR (Customer Service)...

Problem yg kene settle: Berkaitan dengan Blinking DSL light untuk INTERNET kegunaan company...

So, jenis customer: CEO (Tan Sri la kononnye)

(PPOA>Inbound>DSL light blinking>can't browse internet)

~SOALAN NYE SIMPLE JE~

Ok... Semalam saya sendiri telah menghampakan ahli2 dlm group saya sendiri...

Saya tak dapat nak settlekan problem CUSTOMER saya tu walaupun langkah2 semua dah ade kt dlm sistem tu...

Adoi... ni la masalah peribadi saya...

TAK KONFIDEN... TAK PANDAI SUSUN AYAT....

DAN..

MAybe sedikit main2 dalam kelas (Tak concentrate kt trainer masa dia mengajar)

So... saya terpaksa meng'PASS' masalah customer tu kt ahli group yg lain...

huh~

Now, I'm worry now sebab takut tak lepas MOCK CALL (yg akan tibe hujung September nanti.. )

Mock Call: Ujian dimana semua trainee kene lepas sebelum diterima menjadi CSR sebenar...

situasi SEPERTI BETUL2 SEDANG MELAYAN PELANGGAN tetapi conduct by QA...

Soalan2 semua agak mencabar dan customer kite mungkin datang dalam pelbagai KARENAH dan IT PERSON..

UTK itu, yang paling penting.. SOFT SKILL...

cmne nak tackle pelanggan...

KNOWLEDGE pun sangat penting....

kalau tak reti gune ilmu yg dTRAINER ajar...

hmmm~ TATA la jawabnye...

&&&&&&&&&&&&

Btw... orang kata KALAU MENGGENGGAM BARA API, BIAR SAMPAI JADI ABU..

Means that, jangan cepat putus asa...

Usaha sungguh2 utk jadi CSR yang berjaya...

Apa yang penting, TRY TO BE CONFIDENT and TRY TO GATHER KNOWLEDGE AS MUCH AS I CAN...

(susah tau nak keje dengan TM... Dah la depa iklan kekosongan jawatan secara INTERNALLY je)

.............

Okey la... dah Subuh....

Masa utk Solat...

Hope my day TODAY will be BETTER than YESTERDAY...

V(^_^)

Peace yaw!

-----------------------

(LAtest Pic From Kujat El Kutat's ALBUM)

~My Training as Streamyx CSR At Menara TM~

Today is my 3rd week my life as a trainee of VADS Bhd...

I had studied many things about TM products, services and technical.

I also learn of how to conduct customers who had problems related to TM services.

For your information, I had been hired as a Customer Services Representative for Streamyx Technical side.

But, before that, I have to pass all the assessments that required me to be a good CSR..

"Being a CSR must be 'K.T.M's person'...." said my trainer, En. Razif a.k.a Ajid..

What is K.T.M means???

-Kene Tahan Maki-

Here are a lots of picture that has been snap by my CLASSMATE at Menara TM (batch220C)..

My classmates consist of 27 trainees from various education backgrounds.

**************************

Credit to Ms Kujat El Kutat~